Dab Patch Refund & Return Policy
At Dab Patch, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help make it right. Please review our guidelines below to see if your item is eligible for a return or refund.
30-Day Return Window
You have 30 days from the date you receive your item to request a return.
Return Eligibility
To be eligible for a full refund or exchange, your item must meet the following criteria:
- It must be unused, unopened, and in the same condition that you received it.
- It must remain in its original, sealed packaging.
- You must have the receipt, invoice, or proof of purchase.
Non-Returnable Items
For safety, health, and hygienic reasons, we cannot accept returns on products that have been opened, unsealed, or partially consumed.
How to Initiate a Return
- Contact our customer support team at Info@dabpatch.com with your order number and reason for return.
- If your return is approved, we will provide you with the return shipping address and detailed instructions.
- Please note that customers are responsible for covering return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged goods).
Refunds Processing
Once we receive and inspect your returned package, we will send you an email confirming receipt of your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment within [5-7] business days.
Damaged or Missing Items
Please inspect your order upon receipt. If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and correct it promptly.